Pondhouse OrderdeskCase study
96% of orders go through without anyone touching them.
Customer orders reach Meusburger by email, as PDFs or as Excel lists, and hardly two look alike. Since December 2025 they have gone through Orderdesk. 96% of them enter the system without correction. The order desk handles the rest as before.
- Customer
- Meusburger
- Location
- Wolfurt, Vorarlberg, Austria
- Industry
- Standard components for tool, mould and machine building
- Inbound
- Email · PDF · Excel
- In use since
- December 2025
Per 100 orders
96%
Out of 100 orders that go through Orderdesk, 96 need no correction. The order desk still handles the other 4 by hand.
Rounded figure based on Meusburger's feedback. As of November 2026.
01The starting point
Every customer orders differently.
Meusburger ships to many countries. Large customers send structured orders. Many others send whatever their own system produces: a PDF, an Excel list or three lines in an email.
Until late 2025, the order desk read each of these orders, matched the items and typed them into the ERP. That's time experienced people would rather spend with customers.
02How it works
From the inbox to a finished order.
Orderdesk reads the inbox where orders already arrive. Meusburger's customers don't have to change anything.
Order 4711
Purchasing · Sample Toolmaking Ltd.
Dear Ms Huber,
please deliver 24 pcs guide pillar Ø 20 × 100 and 50 pcs centring sleeve 16. Plus the plate like last time again.
Delivery: CW 47
Order 4711
Orderdesk- Customer
- Sample Toolmaking Ltd.
- Delivery
- CW 47
| # | Item | Qty | Status |
|---|---|---|---|
| 01 | Guide pillar Ø 20 × 100 | 24 | automated |
| 02 | Centring sleeve 16 | 50 | automated |
| 03 | Plate like last timeWhich plate exactly? The order desk sorts it out. | 1 | order desk |
Example with fictitious data
01
Inbound
The order arrives by email as before, with a PDF, an Excel file or as plain text.
02
Read
Orderdesk pulls out customer, items, quantities, prices, dates and addresses.
03
Check
If something doesn't fit, the order goes to the order desk. Everything else is done.
04
Hand-over
The order data lands where order processing already expects it today.
03The benefit
More orders, no more typing.
Orderdesk has been a fixed part of order entry at Meusburger since December 2025.
More time for customers
The typing is gone. The order desk spends its time on queries, special cases and advice.
More orders, same workload
When volume grows, the typing doesn't grow with it.
04Getting started
Start small, with real orders.
There's no IT project at the start. You see what works on your own orders, then decide.
- 1
Step 1
A 30-minute call
We show you how it runs at Meusburger. You tell us how your orders arrive today.
- 2Free
Step 2
A test with your orders
Send us two or three real orders, redacted if you like. We show you the result item by item.
- 3
Step 3
Start with one inbox
One order inbox, one route into the ERP. Whether you go further is up to you, based on the results.
- Scope
- One inbox, one route into the ERP
- Your effort
- One call and two or three orders
- Decision
- Only after real results
05Who it's for
When Orderdesk is worth it.
A good fit
- 01You are a manufacturer or technical distributor with a large item master.
- 02Orders arrive every day by email, PDF or Excel.
- 03Your order desk types these orders in by hand today.
Probably not a fit
- 01Almost all orders already come in via EDI or a portal.
- 02You mostly have a few project orders that look different every time.
- 03You're looking for general document capture.
Next step
How many of your orders would go straight through?
Send us two or three orders, redacted if you like. We run them through Orderdesk and show you what comes out.