Pondhouse Orderdesk - Capture customer orders without retyping them
Orderdesk reads the orders in your order inbox, whether they come as email text, PDF or Excel sheet, and turns them into an order proposal for your ERP. Anything unclear goes to your sales team.
In use at Meusburger
96%
of the orders that run through Orderdesk at Meusburger go through without correction. Meusburger has used Orderdesk since December 2025 and receives orders from customers in many countries every day.
Read the case studyHow an order moves through Orderdesk
01
Intake
The order arrives in your order inbox as it does today: as text in the email, as a PDF, as an Excel sheet or as a scan with handwritten additions.
02
Capture
Orderdesk reads the customer, line items, quantities, prices, dates and addresses. It maps your customer's item numbers to your own.
03
Review
Lines that Orderdesk cannot match with certainty are flagged for your sales team. The rest is ready as an order proposal right away.
04
Handover
The reviewed order data goes to your ERP through the channel your order processing already uses.
Operation and control
Your team approves
Before an order goes to the ERP, your sales team decides on everything Orderdesk has flagged.
Your customers change nothing
Customers keep ordering by email, as they do today. They need neither a portal nor an EDI connection.
Hosted in the EU
Orderdesk runs in the EU. On request we set up a dedicated environment for your company.
When Orderdesk is worth it
Good fit
- You are a manufacturer or technical distributor with a large product catalogue.
- Orders arrive every day by email, PDF or Excel.
- Your sales team types these orders into the ERP by hand.
Less suitable
- Almost all orders already come in through EDI or an ordering portal.
- Most of your orders are one-off projects that look different every time.
- You are looking for general document capture for invoices and other documents.
How to get started with Orderdesk
Step 1
A 30-minute call
We show you how the workflow runs at Meusburger, and you tell us how your orders arrive today. No obligation.
Step 2
Test with real orders
You send us a selection of real orders, redacted if you like. We walk you through the result line by line.
Step 3
Pilot with one inbox
One order inbox and one channel into the ERP, clearly scoped. You decide whether to continue based on the results.
How many of your orders would go straight through?
In a first call we look at what your orders look like and whether a test with your own data makes sense.